Terms of Use and Conditions

Terms of Use and Conditions

These Terms of Use and Conditions (THESE “TERMS”) set forth the legally binding terms and conditions between Eviction Shield Services (“Eviction Shield Services”, “we”, “our,” and “us”) and you that govern your use of the website located at https://evictionguardian.com/ and other websites that link to these Terms (collectively, the “Site”). Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms.

By accessing or using the site, you are accepting these terms (on behalf of yourself or the entity that you represent), and you represent and warrant that you have the right, authority, and capacity to enter into these terms (on behalf of yourself or the entity that you represent). You may not access or use the site or accept the terms if you are not at least 18 years old. If you do not agree with all of the provisions of these terms, do not access and/or use the site. Eviction Shield Services reserves the right to update the terms at any time without notice to you, and you agree that Eviction Shield Services may change the terms and conditions that govern your use of the Site and our services. Continued use of our Site following any change to the terms indicates your acknowledgement of such changes and agreement to be bound by modified terms and conditions.

1. FILE INFORMATION

1.1 FILE INFORMATION CREATION In order to use and access certain features of the services from the Site, you agree that a File may be created for you and modified through interaction with Eviction Shield Services via website form submissions, text messages, phone calls and emails. The information you submit to Eviction Shield Services shall be the property of Eviction Shield Services, and Eviction Shield Services shall limit its use of such information to that which is reasonably necessary to accomplish the purpose of the Site Services. You represent and warrant that: (a) all required information you submit to Eviction Shield Services is current, complete, truthful and accurate; and (b) you will maintain the accuracy of such information. Eviction Shield Services may suspend or terminate your File in accordance with Section 10. Suspending or terminating your File will not lessen, reduce, or modify any amounts you may owe to us for services rendered or purchased.

1.2 FILE INFORMATION AND SECURITY RESPONSIBILITIES You are responsible for maintaining the confidentiality and security of your File information and your interaction with Eviction Shield Services. Eviction Shield Services is not liable for any loss that you may incur as a result of someone else accessing or modifying your file information by impersonating you in emails, phone calls, texts or website submissions, either with or without your knowledge. You may not share your File information with anyone else. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your File or any other breach of security. Eviction Shield Services cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

2. ACCESS TO THE SITE

2.1 LICENSE Subject to these Terms, Eviction Shield Services grants you a non-transferable, non-exclusive, revocable, limited license to use and access the Site solely for your own personal, noncommercial use.

2.2 CERTAIN RESTRICTIONS The rights granted to you in these Terms are subject to the following restrictions: (a) you shall not license, sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site, whether in whole or in part, or any content displayed on the Site; (b) you shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website, product, or service; and (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means. Unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms.

2.3 MODIFICATION Eviction Shield Services reserves the right, at any time, to modify, suspend, or discontinue the Site (in whole or in part) with or without notice to you. You agree that Eviction Shield Services will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Site or any part thereof.

2.4 NO SUPPORT OR MAINTENANCE You acknowledge and agree that Eviction Shield Services will have no obligation to provide you with any support or maintenance in connection with the Site.

2.5 OWNERSHIP You acknowledge that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and its content are owned by Eviction Shield Services or its agents. Neither these Terms nor your access to the Site transfers to you or any third party any rights, title or interest in or to such intellectual property rights, except for the limited access rights expressly set forth in Section 2.1. There are no implied licenses granted under these Terms.

3. ARTIFICIAL INTELLIGENCE; ACCEPTABLE USE

3.1 BUSINESS_NAME USE OF AI, LIMITATION OF LIABILITY FOR USE OF AI RELATED PRODUCTS Eviction Shield Services uses technology provided by third-party service providers to provide services that use, in whole or in part, Artificial Intelligence (AI). You agree and acknowledge that Eviction Shield Services use of AI technology, and your use of such AI technology to generate templates, text, documents, analysis, reports or other generated data is experimental, and you further agree to carefully review any and all AI generated data and documents of any kind for errors. Because you input the images, code, and/or text that results in AI generated data or documents, you understand and agree that you are solely responsible of the input and the generated output of the AI modules, products or programs that you access through the services purchased on this Site. You expressly agree that under no circumstances, regardless of any claim, legal theory or cause of action, shall Eviction Shield Services’ liability exceed the amount you paid to Eviction Shield Services for the use of its services through this Site.

3.2 ACCEPTABLE USE POLICY The following terms constitute our “Acceptable Use Policy”:

a. You agree not to use the Site – and any AI product or program accessible through the Site- to collect, upload, transmit, display, or distribute any User Content: (i) that violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; (ii) that is unlawful, harassing, abusive, tortious, threatening, harmful, invasive of another’s privacy, vulgar, defamatory, false, misleading, trade libelous, pornographic, obscene, patently offensive, promotes racism, bigotry, hatred, or physical harm of any kind against any group or individual or is otherwise objectionable; (iii) that is harmful to minors in any way; or (iv) that is in violation of any law, regulation, or obligations or restrictions imposed by any third party.

b. You agree not to: (i) upload, transmit, or distribute to or through the Site any computer viruses, worms, Trojan horses, time bombs, cancelbots, corrupted files, or any software intended to damage or alter a computer system or data; (ii) send through the Site unsolicited or unauthorized advertising, promotional materials, junk mail, spam, political campaigning, chain letters, pyramid schemes, or any other form of duplicative or unsolicited messages, whether commercial or otherwise; (iii) use the Site to harvest, collect, gather or assemble information or data regarding other users, including e-mail addresses, without their consent; (iv) interfere with, disrupt, or create an undue burden on servers or networks connected to the Site, or violate the regulations, policies or procedures of such networks; (v) attempt to gain unauthorized access to the Site (or to other computer systems or networks connected to or used together with the Site), whether through password mining or any other means; (vi) harass or interfere with any other user’s use and enjoyment of the Site; (vii) use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of User Content; or (viii) use software or automated agents or scripts to produce multiple files on the Site, or to generate automated searches, requests, or queries to (or to strip, scrape, or mine data from) the Site (provided, however, that we conditionally grant to the operators of public search engines revocable permission to use spiders to copy materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of the materials, but not caches or archives of such materials, subject to the parameters set forth in our robots.txt file).

4. NO LEGAL ADVICE; CUSTOMER USE OF BUSINESS_NAME PRODUCTS.

4.1 Your use of the Site may provide you with the opportunity to purchase products or services related to eviction-defense document preparation, procedural information, self-help support, administrative assistance, strategy organization, and related customer-support materials. Eviction matters are commonly handled by individuals representing themselves, and customers who use Eviction Shield Services remain responsible for their own decisions, filings, appearances, communications, and compliance with all deadlines. Eviction Shield Services is a legal coordination and document-support service with eviction-defense experience, but it is not a law firm, does not provide attorney services, does not provide court representation, and nothing on the Site or in any communication with Eviction Shield Services should be construed as legal advice, legal opinion, attorney-client advice, or a substitute for advice from a licensed attorney.

4.2 By using this Site, submitting information, or purchasing any products or services, you expressly acknowledge and agree that Eviction Shield Services does not represent you in court, does not appear on your behalf, does not sign pleadings for you, does not communicate with the court as your attorney, does not establish an attorney-client relationship with you, and does not guarantee that any document, filing, letter, strategy, script, or instruction will be accepted, granted, considered, or acted upon by any court, clerk, landlord, property manager, attorney, sheriff, marshal, housing authority, rental-assistance agency, or other third party.

4.3 Customer is solely responsible for reviewing all materials, confirming the accuracy of all facts, correcting inaccurate information, signing documents, obtaining notarization where required, file or e-filing documents, serving opposing parties where required, appearing in court, communicating with clerks and third parties, paying court fees, rent registry amounts, appeal bonds, rent, late fees, or other required charges, and complying with all applicable deadlines, court rules, and local procedures.

4.4 Eviction Shield Services may provide templates, drafts, document packets, letters, scripts, procedural guidance, filing instructions, customer-support communications, and general self-help materials. Customer understands that these materials are prepared using the information and documents supplied by the customer and are intended for customer review and use as a self-represented/pro se litigant. Customer remains responsible for deciding whether, when, and how to use any materials provided by Eviction Shield Services.

4.5 NO GUARANTEE OF OUTCOME. Customer understands and agrees that Eviction Shield Services does not and cannot guarantee any result, including but not limited to stopping an eviction, delaying a lockout, dismissing a case, reopening a judgment, obtaining a continuance, obtaining a stay, defeating a writ, reducing rent owed, forcing a landlord to negotiate, securing rental assistance, obtaining court approval, obtaining a favorable ruling, or achieving any specific court, landlord, sheriff, marshal, housing authority, rental-assistance, or third-party response.

Outcomes depend on facts and actions outside Eviction Shield Services’ control, including but not limited to the accuracy and completeness of customer-provided information, the documents provided by the customer, the timing of the request, court deadlines, local rules, judicial discretion, landlord decisions, opposing counsel actions, sheriff or marshal scheduling, payment of rent or rent registry amounts, customer filing and service actions, customer court appearance, customer communication with the court or landlord, and applicable law.

Eviction Shield Services’ completion or delivery of documents, guidance, scripts, instructions, templates, or support does not guarantee that any court, clerk, landlord, property manager, attorney, sheriff, marshal, housing authority, rental-assistance agency, or other third party will accept, approve, delay, grant, consider, respond to, or act upon any request.

5. THIRD-PARTY LINKS & ADS

The Site, whether now or in the future, may contain links to third-party websites and services, and/or display advertisements for third parties (collectively, “Third-Party Links & Ads”). Such Third-Party Links & Ads are not under the control of Eviction Shield Services. Eviction Shield Services is not responsible for any Third-Party Links & Ads. Eviction Shield Services provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads. Eviction Shield Services does not represent or warrant the accuracy or reliability of any advice, opinion, statement, or other information displayed or distributed through any Third-Party Links & Ads. You use all Third-Party Links & Ads at your own risk, and you should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with such Third-Party Links & Ads.

6. INDEMNIFICATION

You agree to indemnify and hold Eviction Shield Services (and its officers, employees, and agents) harmless, including costs and attorneys’ fees, from any claim or demand made by any third party due to or arising out of (a) your use of the Site, (b) your generated AI data or documents, (c) your violation of these Terms; or (d) your violation of applicable laws or regulations. Eviction Shield Services reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims.

7. RELEASE

You hereby release and forever discharge Eviction Shield Services (and our officers, employees, agents, successors, and assigns) from, and hereby waive and relinquish, each and every past, present, and future dispute, claim, controversy, demand, right, obligation, liability, action, and cause of action of every kind and nature (including personal injuries, death, and property damage), that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site (including any interactions with, or act or omission of, other Site users or any Third-Party Links & Ads).

YOU ACKNOWLEDGE THAT YOU ARE FAMILIAR WITH THE PROVISIONS OF SECTION 1542 OF THE CALIFORNIA CIVIL CODE, WHICH PROVIDES AS FOLLOWS: “A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”

YOU HEREBY EXPRESSLY WAIVE AND RELINQUISH ALL RIGHTS AND BENEFITS UNDER SECTION 1542 OF THE CALIFORNIA CIVIL CODE AND ANY LAW OR LEGAL PRINCIPLE OF SIMILAR EFFECT IN ANY JURISDICTION WITH RESPECT TO THE RELEASES AND/OR DISCHARGES GRANTED HEREIN, INCLUDING BUT NOT LIMITED TO THE RELEASES AND/OR DISCHARGES OF UNKNOWN CLAIMS.

8. DISCLAIMERS

8.1 THE SITE, INCLUDING ALL CONTENT, SOFTWARE, PRODUCTS, SERVICES, MATERIALS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN “AS-IS” AND “AS AVAILABLE” BASIS, AND, TO THE MAXIMUM EXTENT PERMITTED BY LAW, EVICTION SHIELD SERVICES AND ITS AGENTS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ALL WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, ACCURACY, OR NONINFRINGEMENT. NEITHER WE NOR OUR SUPPLIERS MAKE ANY WARRANTY THAT THE SITE, INCLUDING ALL CONTENT, SOFTWARE, PRODUCTS, SERVICES, MATERIALS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, WILL MEET YOUR REQUIREMENTS, WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS, OR WILL BE ACCURATE, RELIABLE, FREE OF VIRUSES OR OTHER HARMFUL CODE, COMPLETE, LEGAL, OR SAFE. IF APPLICABLE LAW REQUIRES ANY WARRANTIES WITH RESPECT TO THE SITE, ALL SUCH WARRANTIES ARE LIMITED IN DURATION TO NINETY (90) DAYS FROM THE DATE OF FIRST USE.

9. LIMITATION ON LIABILITY

9.1 TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL EVICTION SHIELD SERVICES OR OUR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST DATA, COSTS OF PROCUREMENT OF SUBSTITUTE PRODUCTS, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR USE OF, OR INABILITY TO USE, THE SITE, INCLUDING ANY CONTENT, SOFTWARE, PRODUCTS, SERVICES, MATERIALS, AND INFORMATION INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE, EVEN IF EVICTION SHIELD SERVICES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ACCESS TO, AND USE OF, THE SITE IS AT YOUR OWN DISCRETION AND RISK, AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM, OR LOSS OF DATA RESULTING THEREFROM. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR CUMULATIVE LIABILITY TO YOU FOR ANY DAMAGES ARISING FROM OR RELATED TO THE SITE, INCLUDING ANY CONTENT, SOFTWARE, PRODUCTS, SERVICES, MATERIALS, AND INFORMATION INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE (FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION), WILL AT ALL TIMES BE LIMITED TO A MAXIMUM OF THE AMOUNT YOU PAID TO COMPANY FOR THE SPECIFIC SERVICE OR PRODUCT THAT CAUSED THE ALLEGED HARMS OR DAMAGES. THE EXISTENCE OF MORE THAN ONE CLAIM WILL NOT ENLARGE THIS LIMIT. YOU AGREE THAT OUR SUPPLIERS, VENDORS, TECHNOLOGY PARTNERS OR AFFILIATES WILL HAVE NO LIABILITY OF ANY KIND ARISING FROM OR RELATING TO THE SITE, INCLUDING ANY CONTENT, SOFTWARE, PRODUCTS, SERVICES, MATERIALS, AND INFORMATION INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE. THE LIMITATIONS OF LIABILITY REFLECT THE ALLOCATION OF RISK BETWEEN THE PARTIES. THE LIMITATIONS SPECIFIED SHALL SURVIVE AND APPLY EVEN IF ANY LIMITED REMEDY SPECIFIED IN THIS AGREEMENT IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

10. TERM AND TERMINATION

Subject to this Section, these Terms will remain in full force and effect while you use the Site. We may refuse service, remove or edit content, or suspend or terminate your rights to use the Site (including your File information) at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms. Upon termination of your rights under these Terms, your access to File information and right to access and use the Site will terminate immediately. You understand that any termination of your File may involve deletion of your File information and user generated data associated with your File from our databases. Eviction Shield Services will not have any liability whatsoever to you for any termination of your rights under these Terms, including for termination of your File or deletion of your User Content or File information. Even after your rights under these Terms are terminated, the following provisions of these Terms will remain in effect: Sections 2.2-2.5, Section 3 and Sections 5 –14.

11. ENFORCEMENT

We reserve the right (but have no obligation) to review any User generated data or documents, and to investigate any violation of these Terms, and/or take appropriate remedial action against you in our sole discretion if you violate the Acceptable Use Policy or any other provision of these Terms or otherwise create liability for us or any other person. Such action may include removing or modifying your User generated data or documents, terminating your File in accordance with Section 10, and/or reporting you to law enforcement authorities.

12. LIMITED REFUND POLICY; PAYMENT PLANS; CREDIT CARD CHARGEBACKS

12.1 LIMITED REFUND POLICY; NO GENERAL MONEY-BACK GUARANTEE. Eviction Shield Services does not offer a general money-back guarantee unless a specific written offer, expressly issued by Eviction Shield Services for a specific product or service, states otherwise. Any refund right must be expressly stated in writing and applies only to the specific service, customer, transaction, and conditions identified in that written offer.

All sales are final once Eviction Shield Services begins reviewing the customer’s intake, documents, eviction notice, court papers, lease, ledger, payment history, messages, or related materials, or once Eviction Shield Services begins preparing or delivers any draft, template, letter, checklist, filing instruction, strategy note, procedural guidance, court script, customer-support communication, document packet, or other work product.

Customer understands that Eviction Shield Services sells time-sensitive document preparation, procedural support, administrative assistance, self-help materials, strategy organization, and customer-support work. Because the service requires immediate allocation of time, review, drafting, preparation, communication, and support, the fee is deemed earned once Eviction Shield Services begins work on the customer’s matter, whether or not the customer later uses, files, signs, edits, submits, relies upon, or benefits from the documents or guidance provided.

The service is considered delivered when Eviction Shield Services provides or makes available any draft document, letter, form guidance, procedural instruction, filing checklist, strategy note, intake review, email guidance, court script, document packet, or other written or verbal assistance related to the customer’s matter. Delivery may occur by email, text message, website portal, downloadable file, shared link, phone call, or any other communication method used by Eviction Shield Services.

No refund will be issued merely because the customer does not obtain a desired result, including but not limited to dismissal, delay, stay, continuance, reopened case, reduced balance, landlord agreement, rental assistance, avoided lockout, court approval, hearing advancement, appeal relief, or favorable ruling. Outcomes depend on the customer’s facts, timing, documents, deadlines, filings, service, court appearance, rent payment, rent registry payment, court discretion, landlord discretion, opposing party conduct, third-party decisions, and applicable law.

Refunds will not be issued because a court denies a filing, refuses to expedite a hearing, rejects documents, rules against the customer, issues or enforces a writ, allows a lockout, denies an appeal, denies a fee waiver, denies a stay, refuses to reopen a case, or because a landlord, property manager, attorney, sheriff, marshal, housing authority, rental-assistance agency, or other third party refuses to negotiate, respond, delay, accept payment, or take any requested action.

Customer is solely responsible for providing accurate, complete, truthful, current, and legible information related to their eviction matter. Any discrepancies, omissions, contradictions, outdated documents, missing documents, illegible documents, inaccurate facts, incorrect deadlines, or misleading information provided by the customer may affect the outcome, and Eviction Shield Services is not responsible for any consequence arising from such information.

Customer is solely responsible for reviewing all documents, verifying all facts, correcting inaccuracies, signing documents, notarizing documents where required, filing or e-filing documents, serving parties, appearing in court, communicating with the clerk or opposing party, paying required court fees, service fees, rent amounts, rent registry deposits, appeal bonds, or other required payments, and complying with all deadlines.

Customer is not eligible for any refund if any of the following apply:

Customer provided incomplete, inaccurate, outdated, misleading, contradictory, or unverifiable information.

Customer failed to provide the most recent notice, complaint, summons, judgment, writ, lease, ledger, payment proof, or court document requested by Eviction Shield Services.

Customer submitted a document other than the most recent eviction notice or most recent court document when asked to provide the most recent document.

Customer provided incorrect, inaccurate, or misleading information about the rental agreement, rent owed, payments made, fees, damages, parties, deadlines, hearing dates, judgment status, writ status, or service history.

Customer purchased the service after a deadline, hearing, judgment, lockout date, appeal deadline, notice deadline, or filing deadline had already passed, or failed to disclose that a deadline had already passed.

Customer purchased the service before a deadline but submitted documents or required information after the deadline or too late for Eviction Shield Services to reasonably review or prepare materials.

Customer failed to timely submit proper, complete, current, and legible documents as requested.

Customer did not file, e-file, sign, notarize, serve, mail, email, upload, or submit the documents correctly or on time.

Customer did not appear in court, did not present the documents, did not follow filing instructions, or did not communicate with the clerk, landlord, sheriff, marshal, housing authority, rental-assistance agency, or other required third party.

Customer did not pay rent, rent registry, court fees, appeal bond, filing fee, service fee, sheriff/marshal fee, or other required payment.

Customer obtained any delay, extension, continuance, landlord response, settlement discussion, payment arrangement, court review, hearing opportunity, additional time, or other practical benefit after using the service.

Customer changed strategy, hired an attorney, used another service, settled independently, moved out, abandoned the case, chose not to file, chose not to use the materials, or otherwise decided not to proceed after Eviction Shield Services began work or delivered materials.

Customer requests a refund because of dissatisfaction with the court outcome, landlord response, sheriff/marshal action, timing, third-party decision, or customer’s own decision not to use the materials.

Refunds may be considered only in the following limited circumstances:

A duplicate payment was made by the same customer for the same service and same matter.

Payment was processed in error and Eviction Shield Services has not begun any intake review, document review, drafting, instruction, guidance, communication, or other work.

Eviction Shield Services is unable to provide any service at all and no intake review, document review, drafting, instruction, guidance, communication, or work product has begun or been delivered.

Discounted services, emergency services, rush services, same-day services, custom document packages, payment plans, installment plans, partial payments, minimum-payment invoices, negotiated fees, promotional pricing, and reduced-price services are non-refundable unless Eviction Shield Services agrees otherwise in writing.

Eviction Shield Services may, at its sole discretion, request proof of payment, proof of duplicate payment, proof that no service was provided, or other records relevant to a refund request. Eviction Shield Services shall determine, in its sole discretion and subject to applicable law, whether a refund request qualifies under this Limited Refund Policy.

12.2 PAYMENT PLANS From time to time, Eviction Shield Services may offer payment plans and installment plans for its products and services on the Site. Eviction Shield Services reserves the right to offer these options to all prospective purchasers, or only to select prospective purchasers based on certain criteria, such as need-based criteria. Not all prospective purchasers will qualify for all payment options. The eligibility of a prospective purchaser to use any particular payment option is decided solely by Eviction Shield Services.

Subject to change or additions at any time without notice, Eviction Shield Services currently offers the following payment options:

Full purchase price payment.

Acceptance by Eviction Shield Services of a purchaser’s offer to purchase the service at a discount.

Acceptance by Eviction Shield Services of a purchaser’s proposed payment plan, with a total of 2-4 payments over a period of 2 weeks to 4 months.

Issuance by Eviction Shield Services, at its sole discretion and upon a purchaser’s request, of a customized invoice allowing for minimum payments by a certain due date. If this option is used, the minimum payment must be no less than $119.00, and no more than five minimum payments can be scheduled under this payment option.

Unless Eviction Shield Services expressly agrees otherwise in writing, payment-plan purchases, installment purchases, partial payments, minimum-payment invoices, negotiated discounted payments, and reduced-price purchases are non-refundable once Eviction Shield Services begins work or delivers any part of the service.

12.3 CREDIT CARD CHARGEBACKS AND PAYMENT DISPUTES Customer agrees to contact Eviction Shield Services first in writing before initiating any payment dispute or chargeback. If a chargeback or payment dispute is filed after Eviction Shield Services has delivered or begun the purchased service, Eviction Shield Services may submit these Terms, customer intake records, payment records, delivery records, communications, drafts, timestamps, and proof of work to the payment processor, card issuer, bank, or dispute-resolution platform as evidence that the service was authorized, purchased, begun, and/or delivered.

Customer understands that filing a chargeback or payment dispute does not cancel the customer’s contractual obligations under these Terms. Eviction Shield Services reserves all rights and remedies available under these Terms, under any applicable agreement, and under applicable law.

12.4 CUSTOMER CHECKOUT ACKNOWLEDGMENT / CLICKWRAP AGREEMENT Before completing payment, customer must affirmatively check the required agreement box or click an acceptance button confirming the following:

[ ] I have read and agree to the Terms and Conditions, Privacy Policy, Limited Refund Policy, No Guarantee of Outcome clause, and No Legal Advice disclaimer.

I understand that Eviction Shield Services is not a law firm, does not provide attorney representation or legal advice, and cannot guarantee any court, landlord, sheriff, marshal, housing authority, rental-assistance, or third-party outcome.

I understand that all sales are final once Eviction Shield Services begins reviewing my information/documents or prepares/delivers any draft, guidance, checklist, instruction, script, letter, form, or other work product.

I understand that refunds are not available because of court denial, landlord refusal, missed deadlines, my failure to file/serve/appear/pay required amounts, or dissatisfaction with the outcome.

By checking the box or clicking the purchase/continue/payment button, customer confirms that they have reviewed and accepted these Terms before purchasing the service.

13. FEEDBACK

If you provide Eviction Shield Services with any feedback or suggestions regarding the Site or any content on the Site (“Feedback”), you hereby assign to Eviction Shield Services all rights in such Feedback and agree that Eviction Shield Services shall have the right to use and fully exploit such Feedback and related information in any manner it deems appropriate without attribution, accounting, or compensation to you. Eviction Shield Services will treat any Feedback you provide as non-confidential and non-proprietary. You agree that you will not submit to Eviction Shield Services any confidential or proprietary information.

14. GENERAL

14.1 GOVERNING LAW AND DISPUTE RESOLUTION a. You agree that all matters relating to your access and use of the Site, including all disputes, will be governed by the laws of the United States and the laws of the State of Arizona. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Transactions Act do not apply to this Agreement.

b. Any claim or dispute arising from your access and use of the Site shall be resolved in a court of competent jurisdiction in Maricopa County Arizona. You submit to the personal and exclusive jurisdiction of such courts and waive any objection to venue or jurisdiction against such courts.

c. Notwithstanding the above, in the event of unauthorized access or use of the Site or its content by you or others in violation of these Terms, we reserve the right to seek injunctive remedies (or equivalent urgent legal relief) in any jurisdiction. ATTORNEYS’ FEES: In the event any controversy or claim arising from or related to these Terms, or their interpretation, breach or enforcement, and any action or proceeding is commenced to enforce the provisions of this Agreement, the prevailing party shall be entitled to reasonable attorneys’ fees, costs and expenses.

14.2 EXPORT The Site, including all content, software, products, services, materials, and information available on or accessed through the site, may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, reexport, or transfer, directly or indirectly, any U.S. technical data acquired from Eviction Shield Services, or any products utilizing such data, in violation of the United States export laws or regulations.

14.3 ELECTRONIC COMMUNICATIONS The communications between you and Eviction Shield Services use electronic means, whether you use the Site or send us emails, or whether Eviction Shield Services posts notices on the Site or communicates with you via email. For contractual purposes, you (a) consent to receive communications from Eviction Shield Services in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Eviction Shield Services provides to you electronically satisfy any legal requirement that such communications would satisfy if it were in a hardcopy writing. The foregoing does not affect your non-waivable rights.

14.4 ENTIRE TERMS These Terms constitute the entire agreement between you and us regarding the use of the Site, including all content, software, products, services, materials, and information made available on or accessed through the site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation.” If any provision of these Terms is, for any reason, held to be invalid, unenforceable, or illegal, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law. These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Eviction Shield Services’ prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void. Eviction Shield Services may freely assign these Terms. The terms and conditions set forth in these Terms shall be binding upon assignees.

14.5 COPYRIGHT/TRADEMARK INFORMATION Copyright © 2024, Eviction Shield Services. All rights reserved. All trademarks, logos and service marks (“Marks”) displayed on the Site are our property or the property of other third parties.

14.6 CONTACT INFORMATION Eviction Shield Services

ADDRESS

[email protected]

+1 657-534-8287

DATE OF TERMS AND CONDITIONS: May 22, 2026

Part 2: Privacy Policy

Privacy Policy

Eviction Shield Services is committed to protecting your privacy both online and offline. This privacy policy explains the information we may collect through your use of this site, via phone calls, or any information sent to us by mail, email, or any other method of communication and how we use, share, and store that information.

This Privacy Policy is part of our Terms and Conditions of Use. By using this web site, or by requesting any of our services, you agree to be bound by the Terms and Conditions, which can be found here: [LINK to TC]. Please read the complete Terms of Conditions, including this Privacy Policy, before using this web site or requesting any of our services.

Collection and Use of Personal Information

We collect your Personal Information, but only when you provide it to us voluntarily through various activities on this web site, via phone calls, or by e-mail or mail. “Personal Information” includes your name, organization, e-mail and mailing addresses, telephone and fax numbers, and when purchases are contemplated or completed, credit card and/or other financial information. If at any time you prefer to provide such information by phone, fax, or in writing, please visit the Contact Us or similarly denominated section of this web site.

This website uses a secure server so your credit card number or bank account numbers, if used, as well as any other personal information, will be encrypted and will remain confidential, and Eviction Shield Services will use industry standard and reasonable efforts to keep the information confidential.

Eviction Shield Services’ web site also contains, or in the future it may contain, but is not limited to, sections that allow you to join our e-mail newsletter, and it may contain pages where you can register for the website, or obtain additional information, request to purchase Eviction Shield Services’ services, or send an email inquiry.

By submitting your Personal Information through this web site, you give your consent to Eviction Shield Services’ collection, use, and disclosure of such information as described in this Privacy Policy. We will use your Personal Information to fulfill your request or other purpose for which you provided it. We may also use it for such purposes as sending you, either electronically or through the U.S. mail, information about our programs, services, and upcoming events as well as other materials that we think may be of interest to you. At any time, you may request that we discontinue sending you these communications by contacting us with your request as described in the Contact Us or similarly denominated section.

Eviction Shield Services does not sell, trade, transfer, lease, or rent any Personal Information to any third party except as authorized by you or as disclosed in this Privacy Policy. We will not sell or rent your Personal Information to third parties for marketing purposes and will require our service providers not to use your Personal Information for marketing purposes without your consent.

Eviction Shield Services reserves the right to disclose your Personal Information to respond to a subpoena, court, search warrant, or other legal process, to defend Eviction Shield Services against legal claims, or for other reasons that we, in our sole discretion, determine in good faith are necessary or appropriate. Eviction Shield Services may transfer Personal Information to its successors or assigns, if permitted by and done in accordance with applicable law.

To provide us with updates on your Personal Information, to modify your preferences regarding supplying your information to third parties, to be removed from mailing lists, or to have your Personal Information removed from our database, contact us with your information or request as described in the Contact Us or similarly denominated section of this Site.

At any time, you can contact us if you need to correct your information or want to be removed from any of our lists.

Cookies and other Aggregate Information

“Cookies” are small text files that a website can use to recognize returning users, facilitate ongoing access to and use of the website, and allow a website to track usage and collect aggregate data in order to improve the website. This web site may set “cookies” to automatically track data and non-personal information about users.

Eviction Shield Services may use IP addresses to analyze trends, administer the web site, track the volume of usage, and gather broad demographic information for aggregate use. IP addresses are not linked to any user’s personal information. We use this information to measure the number of visitors to the different sections of this web site and to help make the web site more useful.

Eviction Shield Services’ web site may contain links to other sites. There is a possibility that those sites may use cookies to collect a visitor’s personal information. We cannot control the use of cookies by sites linked to our site and we are not responsible for the privacy practices or content of other sites.

Security

Eviction Shield Services uses standard and reasonable precautions to host and maintain this web site in a secure manner and to safeguard it from unauthorized access. However, no transmission through the Internet can be guaranteed to be wholly secure, nor can any electronic submission of information be completely secure from technologically sophisticated and/or bad actors, so you submit information at your own risk. If you send us an email, it is not necessarily secure against interception.

We strive to ensure that your visit to our Site is a satisfactory one and that your privacy is respected. If you have any questions, comments, or concerns about our Privacy Policy, please visit the Contact Us or similarly denominated section of this Site.

California Consumer Privacy Act

Consumers in California may have certain privacy rights, including the right to not be discriminated against and request to know what personal information Eviction Shield Services has collected about them, the deletion of such information, and how PPLSI has used or otherwise shared such information over the past years. California consumers can make a request by contacting the email address or phone number listed in the “Contact us” or similarly denominated section of our website. Eviction Shield Services will respond in accordance with CCPA guidelines. Eviction Shield Services collects various types of personal information, as explained elsewhere in this policy, for the purpose of facilitating the services offered by Eviction Shield Services. Categories of information collected include, but are not limited to, personally identifiable information, such as names, addresses, and social security numbers, commercial and financial information, and legal information. Eviction Shield Services does not sell personal information. Eviction Shield Services will comply with CCPA Right-to-Forget Deletion Guidelines.

Effective Date of Policy and Changes

The effective Date of this Privacy Policy is May 22, 2026. This policy may be updated as industry practices change and develop. Eviction Shield Services reserves the right, in its sole discretion, to revise, change or modify this Privacy Policy at any time. Any material changes to the Privacy Policy will be incorporated on this page. Notice of changes may be given in any manner we choose in compliance with the law such as, but not limited to, posting a notice of changes on our websites. We encourage you to review this page periodically for the most recent version of the Privacy Policy.

The first effective date of this Privacy Policy is May 22, 2026, and as amended over time with the last amendments as of May 22, 2026.